Terms and Conditions

Terms of Sale

Flounders LTD "Your Order constitutes an offer to us. We will confirm our acceptance of your Order by sending
you an email confirming the information you included in your Order (the "Confirmation Email").
These Terms of Sale, the General Terms and the Order will become legally binding on you and
us when we send you the Confirmation Email and each Order shall incorporate the Terms of
Sale and General Terms and shall be a new and separate contract between you and us."
You shall be responsible for

"ensuring that either you or your authorised representative (as specified in the Order) are present to take delivery of the Products at the delivery place specified in your Order;" "The prices for the Products and (if applicable) for delivery are set out on the Collection Website or Delivery Website are inclusive of VAT ."
"If you do not collect your Order within thirty (30) minutes of your collection time, your Products will be

We do not store credit card details nor do we share customer details with any 3rd parties.
We do not store credit card details, nor do we share customer details with any 3rd parties.

We aim to deliver within 45 minutes of receiving the order, although this could be up to an hour and half during busy periods. We aim for collection orders to be ready 30 minutes after receiving an order, but this could be up to an hour during busy periods.

We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so within 10 working days. You have the right to cancel an order up until food preparation is started. Depending upon peak business times this could be as little as a few minutes. Orders can only be cancelled by telephone. Orders cancelled before food preparation is started will be reimbursed using the same method used for payment. Any order cancelled after food preparation has begun will be charged to the customer, and no refund will be given

The email, postal address and phone number on the DoJo account needs to match the email, postal address and telephone number on the website


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